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In New York I had to narrow myself down to one out of a huge range of
possible subjects. To some extent this was also true of my other destinations
where considerations of time and space had forced me to focus on what
seemed most significant or characteristic.
Here, I had to limit myself still more radically: New York is far too
varied and complex a city to be reduced to a single common denominator.
It's a Noah's Ark, a meeting place for the whole planet. Even on my first
visit several years ago, I was struck by the impossibility of forming
an overview.
After some hesitation, I decided to concentrate on the world of advertising.
It is particularly important to the life of New York and is certainly
more important here than elsewhere. But I could just as well have chosen
other aspects.
I could have tried to show the city as a Tower of Babel with more Italians
than Rome, more Jews than Israel, more Irish than Dublin, more Africans
than many African capitals and almost as many Puerto Ricans as in the
whole of that island. There are neighbourhoods which are primarily Chinese,
German, Spanish, Greek, French, Arab, Polish-not forgetting the headquarters
of the United Nations with its delegations, experts and journalists from
every corner of the world
I could have photographed the third generation of skyscrapers which has
shot up since the end of the War, creating astonishing glass and metal
scenery. Each of these towers represents the equivalent of a small town:
in the Pan Am building alone-which straddles Grand Central Station and
is integrally connected with it-40,000 people come to work every day.
I could have told the story of New York with photographs of Central Park,
which occupies some 150 blocks and functions as the lungs of the city.
During the day, groups of musicians practise there, trendy young blacks
show off their latest outfits, families picnic on the rough boulders,
bathe in the reservoirs in the summer or try cross-country skiing in the
winter. Baseball enthusiasts, dog-owners and chess players meet, each
on their traditional patch, lovers clasp one another on the grass, white,
black and yellow children fraternise on the massive sculptures of Alice
in Wonderland characters, anglers are positioned around the lakes and
squirrels come to pick food off the hands of old ladies. After nightfall
everything changes: the park is plunged into darkness and becomes a lawless
place where even cops hesitate to get out of their cars.
I could have illustrated the two worlds of Broadway, on and off, where
theatre, musicals and dance are currently more vibrant than in any other
capital.
I could have done a reportage on the art and antiques market. Apparently
more than one twentieth of the world's treasures is to be found in the
120 blocks between Fifth Avenue, 42nd Street, Lexington Avenue and 86th
Street.
I could have shown the different faces of Broadway, the avenue which
snakes across the chessboard of Manhattan. Every time it runs into the
square junctions of New York's grid, it generates the bizarre-looking
buildings which give the road its character. Broadway begins down by Wall
Street, runs through the slums of Lower Manhattan, winds through the maze
of Greenwich Village, skirts past Macy's, widens at the height of 42nd
Street under the bright lights of show-biz and the neon ads of Times Square,
edges past the formerly disreputable districts of the West Side, cuts
through the middle of Harlem, opens into Columbia University and ends
in the miserable upper reaches of the Bronx.
I could have explored the boroughs neglected by tourists: Brooklyn, which
is twice as populous as Manhattan, Queens which is 10 times larger, the
Bronx which is 100 times poorer or Richmond where you might think you're
in the country.
I had once considered stationing myself up on Rockefeller Center with
a powerful telephoto lens to capture what was happening in the streets
and on the rooftops, or even to peek through the windows of apartments
and offices. I would have started at dawn and stayed till nightfall, returning
in winter when the city is paralysed by snow storms, and in summer when
the scorching heat triggers power failures: the network gets overloaded
by all the air conditioning, and then people are left trapped inside elevators
and failing lights create traffic mayhem at junctions.
I could have told the story of the ten thousand windows of the Pan Am
building. Departmental heads are entitled to an office with just one window,
Vice-Presidents of corporations get two, the Chairman and CEO get three
(or even four if their companies are very important) and the big boss
of Pan Am gets a whole apartment on the top floor. Humble employees work
in the open plan interior under strip lights, dreaming of the promotion
which will give them the right to a window-or else resigned to the thought
that they will never get one.
But I chose Madison Avenue, the artery whose name has become synonymous
with advertising. It's not as wide or majestic as Park or Fifth, and there
are not actually enough buildings to accommodate all the agencies and
their off-shoots: J.Walter Thompson, the oldest, and McCann-Erickson,
Coca-Cola's agency, have moved to Lexington, Young & Rubicam has transferred
to the Time-Life building on Sixth. The youngest and most dynamic agencies,
Dane, Doyle, Bernbach (Volkswagen) and Papert, Knig, Lois (Renault)
are on Fifth. Only BBD&O, Dupont de Nemours' agency, stayed on Madison.
In fact, the world of advertising occupies a rectangle covering some 100
blocks, bounded by Third Avenue and 42nd Street, Sixth Avenue and 60th
Street.
Within this area, you can easily distinguish who's who in the advertising
bestiary. The most showy are of course the models who are distinctive
for their long legs, the dark glasses behind which they hide their heavy
make-up, the portfolios which they carry under their arms and their anxious
way of rushing from one meeting to the next. In the '50s, most of them
came from Texas, from Mississippi, or California. Now the advertisers
prefer foreigners imported from England, Sweden and Denmark, and to a
lesser extent Germany, Italy and France. Asians are beginning to make
an appearance, but Africans are still not accepted except for advertising
aimed at blacks. Some models specialise in haute couture, others in sportswear,
swimwear, lingerie, teen fashions, senior or overweight styles. Still
others are sought-after only for their hands, legs, teeth, hair or eyes.
All of them are signed up with agencies, of which the best-known is Ford's,
which represents more than 100.
The file they carry under their arm contains their best shots and is
called the book. They hurry to meetings called go-sees ("go and see").
When they secure a job, they are paid 60 dollars an hour or double the
rate for evenings and weekends. Some are rich and famous. The rest share
bedsits with two or three other girls and regularly provide material for
the suicide chronicles of the gutter press.
There are also male models, child models, baby models, animal models.
All have their agencies, their books and their rates. The best paid are
the animals, which is understandable: an advertiser who spends thousands
of dollars on a TV commercial won't scruple to spend a few dollars more
to ensure that the white peacock planned in the script is well-behaved
and perfectly groomed. The most successful of the animal agencies is Lorraine
Dessin, who keeps a menagerie of peacocks, lamas, monkeys, pumas, roe
deer etc in her Greenwich Village apartment.
Less distinctive but much more numerous than the models are members of
related trades: commercial artists, photographers, TV directors, "voices"
for radio ads, stylists, TV advertising presenters, script-men, slogans-men,
maquette-makers, market research specialists, inventors of advertising
gadgets etc. Each carries his own portfolio and trots from go-see to go-see,
and all of them live their lives alternating between highs and lows, between
the dream of a penthouse in town or a weekend home on Long Island, and
the fear of failing and being forgotten.
Success almost always comes through specialisation. You become a commercial
artist known for plugging children's socks, or "the voice" of
cheese commercials. Anyone who finds such a niche is keen to hang onto
it: the amount of money spent on campaigns is so vast that advertisers
prefer to avoid risks and only employ specialists with a proven track
record. Thus ever more well-paid jobs are assigned to specialists drawn
from an ever tighter circle who end up being stifled by excessive organization
and stereotyping.
The kings of this universe are the art directors. They are recognisable
from their impeccable suits, meant to impress financiers with their seriousness;
but these outfits are always set off by some bohemian detail like a straw
boater or a rose in the lapel to reassure these self-same financiers that
the wearers are also innovators and creatives (the two magic words on
Madison Avenue).
The art director enjoys a high salary and a secure job. He considers
himself above the illustrators, photographers, film-makers, models etc
whom he hires and supervises-as his job title indicates. The careers of
these freelances depend on his goodwill, and they are all prepared to
wait humbly in line to show him their portfolios. It is curious that the
best paid of these "artists" are not necessarily held in high
esteem: when referring to actors and models of every category (including
babies and animals), advertising men use a generic term which originally
had positive connotations, but which has ended up carrying a hint of disdain.
That term is "talent". If the blonde in front of the camera
doesn't praise her deodorant with enough fervour, the art director -who
prefers to express himself through an underling-will say to one of his
assistants: "tell the talent to give it a bit more feeling."
Art directors answer to account executives, the link men between agency
and client (a "creative" is not deemed capable of communicating
directly with a "commercial"). But the glory of successful campaigns-or
the ignominy of failure-belongs to the art directors. This does little
for their psychological equilibrium, and so they are famously the best
clients of psychotherapists and the favourite targets of New Yorker cartoons.
I managed to take a few photos in the offices of McCann-Erickson, which
occupies some 10 floors on Lexington Avenue and devises Coca-Cola's advertising
campaigns in the countries known here as The Free World. (The use of this
geo-political term is significant: total sales of Coca-Cola Inc. correspond
with the highs and lows of American foreign policy; right now they're
rising in Germany and India, but falling in France, Pakistan and certain
Arab countries.) In order to co-ordinate its global strategy, McCann-Erickson
relies on its own corps of ambassadors, some of whom are fixed and some
roving, whose network runs as smoothly as the CIA or the State Department.
I followed the work of the committee entrusted with updating the International
Pattern Book. This is a collection of "made in USA" advertising
images, which McCann-Erickson puts at the disposal of Coca-Cola's concessionaries,
to suggest advertising themes which might be developed in their respective
territories, all the while adapting them to local customs and mindsets.
In some countries of the Far East, for instance, red is the colour of
mourning -so the colour of the famous logo had to be changed to blue.
To begin with, the Pattern Book committee examines the reports and suggestions
sent from its various "embassies" and integrates them into an
overall strategy. Then, on the basis of its recommendations, McCann-Erickson's
art directors hire illustrators, photographers and film-makers to prepare
visuals which the committee then discusses and selects, before submitting
them to the highest authority, the board of directors of Coca-Cola Inc.
But even before they are put to the committee, all these projects are
scientifically tested using a procedure exclusive to McCann-Erickson.
It consists of formulas elaborated by agency psychologists to select a
sample of people whose ethnic and sociological profile corresponds with
the target consumers. At the same time, the agency uses an apparatus of
its own invention, meant to measure and record the variations in the iris
of those tested: these variations appear to correspond with the degree
of interest aroused by the image, and thus allow for a coefficient of
effectiveness to be assigned to each ad, providing an accurate measurement
of the relationship between future investment and commercial result.
The Pattern Book is the outcome of this work. It is printed in colour
with very high quality resolution and distributed to all concessionaries.
But none of these projects will actually be used for advertisements: Coca-Cola
Inc. wants every concessionary to get them reinterpreted by local artists,
so they will be best adapted to local conditions.
I was allowed to attend and to photograph a committee meeting. The topic
for discussion was loaded with implication: the management had decided
to base all its campaigns for the year to come on still life images showing
Coke as a table drink placed amongst different appetising foods. But this
raised numerous problems: could meat be shown in India? Are spaghetti
popular in Northern Europe? What types of bread and cheese are appropriate
for Belgium? The only project about which the committee was unanimous
was an image which did not show any food, only a gigantic blow-up of the
famous liquid spilling out of a bottle and sparkling as it was arrested
mid-flow by the flash. The 12 experts seated around the oval table were
favourably impressed. But a discordant voice piped up from behind. "It's
excellent," said the young man who had got up to address the gathering,
"but you might think the Coke was being poured into the gutter."
The remark met with silence. Finally the Vice-President of McCann-Erickson,
who was chairing the meeting, answered with a counter-question. "Is
your objection founded on research or are you just expressing a personal
hypothesis?"
It may be too easy to poke fun at these immense machines which try to
be creative and which often end up being much less efficient than a small
team or even a single individual with real talent. But the point of such
machines is to reduce the margin for error: Coca-Cola's global success,
like that of Detroit cars or Hollywood films, shows that the system is
effective in consistently producing and selling goods of medium quality
which answer the needs of average consumers.
But sometimes the system goes wrong. An error which may be minimal to
start off with is compounded at every turn. As the machine is very well
thought out, and safety margins have been set for each stage, the error
may multiply for a long time before proving fatal, like in the case of
those sick children who, despite some appalling infirmity, are allowed
to grow up thanks to medical advances. A classic fiasco, which the guys
of Madison Avenue still relive in their nightmares, was that of the Ford
Edsel, a big car which was launched with a gigantic advertising campaign
and which ended in historic failure. Yet Ford had overlooked neither tests
nor market research. In fact, the checks were so scrupulous and exhaustive,
and so many improvements were made that five years elapsed between the
first model being designed and the product being put on the market: it
was precisely in this interval that public taste changed, switching to
cars which were smaller and easier to handle.
In order to avoid repeating such errors, Madison Avenue hires ever greater
numbers of experts and artists, who are more and more specialised and
better paid. Products and advertising campaigns are subject to yet more
complex tests to reduce further the risk of error. But should error still
creep in despite these precautions, the consequences would be even more
catastrophic. This would not be so bad if it only affected Ford or Coca-Cola.
But it might introduce misgivings about the efficacy of the whole system
and erode faith in megaproduction and megamarketing.
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